Shipping Information
Thank you for shopping with Aquatalia (the “Site”). Below you will find general information about how we handle shipping and what to expect when placing an order.
Processing Time and Shipment
- All orders placed on the Site will undergo a processing period before shipment.
- Once your order is processed, it will be dispatched via a trusted carrier, and you will receive a confirmation of shipment along with tracking information.
- Please note that the estimated delivery time provided at checkout does not include the order processing time.
Shipping Options & Delivery Estimates
We offer multiple shipping options to meet different customer needs. Depending on your selection at checkout (e.g., standard, express, overnight), the delivery time and cost may vary. Delivery time depends on the carrier and your location.
Geographic Coverage
- At this time, our shipping service does not cover certain remote or island territories.
- Orders shipped to locations outside our standard delivery region may be subject to additional restrictions in delivery time, customs, or duties.
Delivery Conditions & Signature Requirement
- For high-value orders, a signature may be required upon delivery to ensure secure receipt.
- Please be aware that shipping carriers do not deliver on weekends or certain holidays — such days are not counted in the delivery estimate.
Issues With Delivery
If you experience any problem with your delivery — such as non-delivery, lost package, or damage — you must notify us within a certain period after shipment. After that period, we may not be able to assume responsibility.
Shipping Costs & Free Shipping Thresholds
- Shipping cost depends on the delivery option selected and the total order amount.
- We offer free ground shipping for qualifying orders that meet or exceed a certain purchase total.
- For orders below that threshold, standard shipping rates apply.
Returns & Exchanges (When Applicable)
- If you wish to return an item, follow our return instructions and ship the item back in its original condition, including packaging and tags.
- Returns must be initiated within the specified return window.
- Unless otherwise stated, return shipping costs are the responsibility of the customer.
- Once the returned item is received and inspected, and if all conditions are met, we will process your refund according to our refund policy.
Important Notes
- Estimated delivery times are approximate and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen events.
- Delivery estimates do not include weekends and public holidays.
- For combined orders or multiple items shipped from different locations, delivery times may vary.
- Please make sure the shipping address provided is complete and accurate to avoid delays or delivery failures.
We reserve the right to update or revise these Shipping Information terms at any time. Any changes will be effective once posted on our Site. Please be sure to review this page periodically to stay informed about our shipping practices.
If you have any questions or concerns about shipping — before or after placing an order — you can reach out to our Customer Service team through the support/contact options on the Site.