Privacy Policy

General
We operate the website for Aquatalia (the “Site”) and are committed to protecting your privacy and personal information (“Personal Information”). This Privacy Policy explains what types of Personal Information we collect through your visits, who we are referring to as “we / us,” how we use and share that information, and what rights you have.

1. What Personal Information Do We Collect?

a) When You Register or Order Products
When you register on the Site or place an order, we may collect:

  • Name
  • Email address
  • Password (if you choose to create an account)
  • Billing and/or shipping address
  • Contact number (if provided)
  • Payment method identifier (if applicable)
  • Your choices regarding newsletter subscription

Please note we do not store raw payment card data — payment processing is handled by a third-party payment vendor. If you decline to provide required information, we may not be able to complete your order or provide certain services.

You can opt out of marketing communications (like newsletters) at any time if you no longer wish to receive them.

b) When You Communicate With Us
If you contact us — by email, via contact forms, or otherwise — we may collect:

  • Your name and contact information (email, address, phone)
  • The contents of your message or correspondence

c) When You Request Information or Customer Support
If you use customer-support or inquiry features, we may collect:

  • Name and contact details
  • Details of your request or inquiry

d) For Business Customers / Corporate Accounts
If you represent a business or organization, we may collect:

  • Name, email, phone number
  • Company name
  • Job title or role

e) Surveys, Promotions, Sweepstakes, Contests
If you voluntarily participate, we may collect:

  • Name
  • Contact information (email, postal address, phone)

f) When You Use the Site (Browsing, Cookies, Analytics)
Our Site automatically collects certain information via cookies and similar technologies, such as:

  • Your IP address, browser type, operating system
  • Date and time of visits, pages visited, browsing session ID
  • Referring site or link you followed to reach us
  • Search terms used within Site, products viewed or purchased
  • Whether you are a first-time visitor or repeat visitor

These data help us analyze and improve Site performance, user experience, and tailor content.

2. Why We Collect and How We Use Personal Information

We collect and process Personal Information for purposes including, but not limited to:

  • Operating and improving the Site (analytics, personalization)
  • Processing and fulfilling orders
  • Managing returns or customer service requests
  • Responding to your inquiries or requests for information
  • Sending updates about our Site or services
  • Sending marketing communications you consent to receive
  • Preventing fraud, abuse, and ensuring security
  • Complying with applicable legal, regulatory or contractual obligations
  • When permitted by law, offering you information about similar products or services that may interest you

3. How We Share Personal Information

We may share your Personal Information with:

  • Our affiliates and related entities
  • Service providers who help operate the Site — for hosting, payment processing, data storage, analytics, marketing technology, customer service, etc. These third parties are only permitted to use your information to provide those services to us.
  • In the event of a corporate transaction (sale, merger, reorganization), your information may be transferred as part of business assets.
  • Government or law enforcement authorities or private parties, when required by law or to protect our or others’ rights — for fraud prevention, legal compliance, investigations, or enforcing our terms of service.
  • Marketing or advertising partners (when applicable), for analytics, ad-delivery or remarketing purposes.

We do not sell your personal information for commercial purposes unrelated to the provision of goods or services.

4. Data Retention

We retain your Personal Information only as long as necessary to fulfill the purposes for which it was collected (e.g. processing orders, legal compliance, reporting), or as required by applicable laws. Once we no longer need the information, we will securely delete or anonymize it.

Our Site may contain links to third-party websites. This Privacy Policy applies only to our Site. Once you click away, we are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any site you visit.

6. Do Not Track Signals

We currently do not respond to “Do Not Track” (DNT) signals from web browsers.

7. Children

Our Site is intended for users aged 16 and older. We do not knowingly collect or process personal information from individuals under 16.

8. Cookies and Similar Technologies

We use cookies and similar technologies for the following purposes:

  • Required cookies — necessary to navigate and use secure areas of the Site, complete transactions, log in, and other essential functions; these cannot be opted out of.
  • Performance cookies — collect information about how you use the Site (e.g. pages visited, errors) to help us improve Site performance; these do not identify you personally.
  • Functionality cookies — allow the Site to remember your preferences (language, region, login status, layout, etc.) to provide a more personalized experience.
  • Targeting / Advertising cookies — used to track browsing behavior across our Site and other websites to deliver relevant ads or marketing content.

You can manage or disable cookies through your browser settings, but doing so may affect some Site functionality.

9. For Residents of the European Economic Area (EEA) / Relevant Jurisdictions

If you are located in the EEA (or other applicable region), under data protection laws you may have rights including:

  • The right to access the Personal Information we hold about you
  • The right to request correction, update, or deletion of your information
  • The right to object to certain processing (e.g., marketing) or request restriction of processing
  • The right to receive a machine-readable copy of your data or request transfer to another provider
  • The right to withdraw consent (where consent is the legal basis for processing) — noting that this may affect our ability to provide services

To submit any such request, we may ask you to verify your identity; we will respond within a reasonable timeframe as required by law.

If you believe we have misused your personal data or failed to respect your rights, you may lodge a complaint with the relevant supervisory authority.

10. Security

We implement reasonable technical and organizational measures to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee absolute security, so we cannot guarantee that your information will be completely secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective once posted on our Site. We encourage you to periodically review this page to stay informed about how we handle personal information.

Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us via the support or customer-service channel on our Site.